Policies

Our processing times is currently 10 business days for made to order items, business days do not include holidays or weekends. If you receive your order and are not happy with it, please give us a chance to correct our mistake. If you receive an item that is damaged you must contact us for a resolution within 48 BUSINESS HOURS from the time of delivery - we will confirm by checking your tracking ALL Claims must be submitted with 48 business hours to owner through email, At latest 72 hours from the time of delivery The day you order is NOT considered a processing day **MMKays Creations is not responsible for shipping damages caused by the shipping carrier** Due to the nature of the products, no refunds nor exchanges are allowed; Exceptions may be made but up to the store owner discretion IF refunds or exchanges are allowed ALL products must be returned within 14 days of DELIVERY date. If for any reasons you find yourself not satisfied with our products please reach out to us VIA facebook, Instagram, Tiktok or by simply emailing us at customerservice@mmkayscreations.com, MMKays Creations is not responsible for lost, stolen or misdelivered packages. We do understand delays do happen so we ask to allow a full 10 business days once your package has SHIPPED before contacting us in regards to any package concerns. In the event your package does get lost, stolen or miss delivered please contact ROUTE if you opted for the packaged protection, they will handle your issue as well as providing any refunds that may need to be made. REFUNDS- Are returned within 3-5 business days under the discretion of the owner Refunds are given in the FORM OF STORE CREDIT, unless a mistake was made on our end we will then refund back to the card method.